Expat Explore Travel Limited
Data Protection and Privacy Policy

(a) Cookies

  1. Introduction: 
    Our website uses cookies. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy below.
  2. About cookies: 
    A cookie is a small file placed on your computer to collect standard internet log information and visitor behaviour information in an anonymous form. Cookies can be used by web servers to identity and track users (in anonymous aggregates, not individually identifiable users) as they navigate different pages on a website and identify users returning to a website. Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  3. Our cookies: 
    We use both session cookies and persistent cookies on this website. In addition, we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html. We also use cookies for a process known as “remarketing”, where Google and some other carefully-selected third parties display ads for Expat Explore on third-party websites based on a user’s past visits to our website. The success of these remarketing display ads and the number of visitors they attract back to our site is also recorded by these cookies. Finally, we have implemented a service from Google which records assigns demographic data to a proportion of the users who access who access our websites. This demographic data is collected based on the browsing history of users and demographic information shared with users on certain social networking sites. Expat Explore use this demographic data to get a better idea of what our customer base looks like and also to target potential customers more effectively. If you are concerned about being shown adverts for this website (or any other website) based on your browsing history you can opt out of this service by following this link Google has also created an internet browser add-on for people who do not wish to have any cookies at all placed on their computer, you can download that add on here.
  4. Blocking cookies: 
    Most browsers allow you to refuse to accept cookies. For example:
    (a) in Internet Explorer (version 9) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
    (b) in Firefox (version 16) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
    (c) in Chrome (version 23), you can blocking all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
  5. Deleting cookies: 
    You can also delete cookies already stored on your computer. For example:
    (a) in Internet Explorer (version 9), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
    (b) in Firefox (version 16), you can delete cookies by clicking "Tools", "Options", "Privacy" and then "Show Cookies", and then clicking "Remove All Cookies"; and
    (c) in Chrome (version 23), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data". Again, doing this may have a negative impact on the usability of many websites.
  6. Contact us: 
    This website is owned and operated by Expat Explore Ltd. If you have any questions about our cookies or this cookies policy, please contact us:
    (a) by email (to marketing@expatexplore.com);
    (b) by telephone (to +44 (0)207 394 5232);
    (c) by post (to Expat Explore, Unit 9 Dock offices, Surrey Quays Road, London SE16 2XU).

b) Where private information is given

In order to process bookings Expat Explore is required to collect certain personal details from you. These details will usually include the names and addresses of party members, credit / debit or other payment details and special requirements such as those relating to any disability or medical condition that may affect the holiday arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass some information on to the relevant suppliers of your travel arrangements (hotels, transport companies etc.). Such suppliers may be outside continental Europe if your holiday is to take place or involve suppliers outside these countries. The information may also be provided to security or credit checking companies, public authorities such as customs / immigration if required by them, or as required by law. Except where expressly permitted by the Data Protection Act 1998, Expat Explore will only deal with the personal details you give Expat Explore as set out above unless you agree otherwise. We may make contact with you or members of your holiday party by post, e-mail, or telephone for the purposes set out. We will also use your information to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future then please let us know as soon as possible. If we do contact you by e-mail about our new brochures or special offers, you will also be able to unsubscribe yourself from our database at this time. Expat Explore will assume that you do not object to being communicated with unless you have previously opted out or contacted us.