Travel advice during Coronavirus (COVID-19)
Travel Alert: Due to the ongoing impact of Coronavirus (COVID-19) worldwide, we've made updates to our flexible booking, departures, safety guidelines & conditions.
Travel credits for travellers
The payments you have already made towards your current tour are kept on file in the form of travel credits. You only have to redeem these credits by the time your travel credits expire (as indicated on your voucher).
How do these travel credits work?
You will receive travel credits to the same value as your tour, and you have the following options:
1. Booking the same tour, different departure date
Travellers on credit should check their voucher to see its validity. Additionally, if you are one of our return travellers you will also benefit from your 10% discount on a tour date change.
2. Booking a different tour
If you choose to book a different tour then the credit will be transferred to that tour booking. Please check your travel credits voucher for the date of validity.
Additionally, if you are one of our return travellers you will also benefit from your 10% discount on a tour date change.
3. Travel credits as a gift
Travel credits can be used for a new booking made by someone other than the original booker(s). Thus, a new tour can be booked by new travellers and the travel credits can be transferred onto that booking. The lead traveller from the original booking just needs to contact our customer service team and inform them about the transfer. Please check the date on your travel credits voucher to see when it needs to be redeemed by.
Please note: Travel credits are non refundable
Can we just fast forward to the time when I can travel again?
Julie Sterle Lile
Thank you. Expat has been wonderful to deal with in rescheduling the Taste of Italy tour for me and my family. I haven’t even had the chance to travel with you yet, but I am already impressed. Hang in there!! This too shall pass.
I really appreciate the quick response of your company. ive just amended my booking woth my friends for next year. And hopefully this coronaourbreak issue will get over. Because i want to book again this september to october departure to USA and Canada.
I just made the date change to my trip. Quick, friendly service as always and was an easy process. Thanks Expat! Looking forward to our new trip!
Thanks for the amazing commitment you guys have to the customers! Your office staff have been extremely helpful with rebooking my tour for March 2021. My thoughts are with all of you as you navigate this season. Also, my dream destination is Morocco! Would love to do Spain, Portugal, & Morocco tour 10 days. Would be a great add on to your existing Spain & Portugal 9-day tour!
Thank you Expat, for your prompt reply and for transferring our booking to next year and for giving us a return traveller discount. It is much appreciated, we are looking forward to our first tour with you, I am sure we will have a great time.
So bummed our Great Britain tour this May is not happening. However we are postponing our tour next year around the same time.
I just want to thank Expat Explore Travel for a hassle free update on my new tour date. I hope you guys can ride this one out. I know its tough for everyone. I'm praying for things to get back to normal soon so we can all enjoy our passion again which is travelling the world, meet new people and build new friends along the way. Take care and be safe everyone. We hope to see some of you on our next tour!
Expat, you’ve been amazing. I have rebooked for next year and will book more trips once everything is ‘normal’ again. You will always have my support =]
Just want to give a big shout out to Expats customer service. I sent through my change of date email yesterday (Sunday) and by this morning at 10am it was done. Awesome service in trying times. Thanks guys!
I would also like to thank Expat Explore Travel's customer service, specially Ananda Heyl, for the assistance extended to me when I amended our tour. My heart goes out to all of you as well as your colleagues and partners who would be most affected by this pandemic (tour leaders, tour guides, drivers, agents, etc.). Stay strong and with God's grace, we will all get thru this. :-)
Thank you so much expat truelly wonderful service!!!! Booking changed and new dates confirmed within 20 minutes. Expat traveler for life!
Tours cancelled by Expat Explore or by customers
As a reputable tour operator we are not only a member of, but our code of conduct is governed by ABTA.
ABTA recognises that as a result of COVID-19 travel agents and tour operators are facing an unprecedented demand for cash refunds which could ultimately put their members out of business and therefore they have advised travellers like yourself to obtain a refund in the form of a refund credit note. This credit note is still protected by ABTA as was the case with your original booking.
An executive decision was made to issue refunds in the form of refund credit notes on 30 September 2020. As such, if you cancel your tour, our normal cancellation terms will apply (as seen in our Terms and Conditions) but we will issue your refund in the form of refund credit notes. These refund credit notes can be used to book a new tour and keep your next adventure on the horizon! Take your time to decide because we suggest delaying your tour rather than missing out completely. However, if your refund credit note is unused by the time the voucher reaches its expiration date then you are entitled to request a cash refund.
Your questions and concerns answered regarding Expat Explore and COVID 19:
Are you still running your tours?
We are constantly monitoring the global situation and updating our tours and their departures accordingly. Expat Explore is actively updating travellers on the details of their tour departures. You can expect an update from us at least 3 months prior to your tour departure date. We have opened most of our 2022 dates now to provide more options.
Expat Explore has notified me that my tour is now suspended - will I receive a refund?
If you qualify for a refund, it will be given in the form of refund credit notes. Please note, our normal cancellation terms will apply (as seen in our Terms and Conditions). The refund credit note can be used to book another tour or can be converted to cash (the notes are valid till the expiration date indicated on the note).
How do I know if my tour is still running as planned?
In the coming weeks, we hope to have a clearer understanding of the impact of the virus and how it will affect future tours. You will receive an email from our customer service team if your tour is affected in any way. Please be patient as we are contacting those departing imminently as a first priority, we will email you as soon as we can. In the email, we will provide you with your options as a traveller.
I want to cancel my trip, what are the cancellation fees?
For tours departing till the end of March 2021, we recommend opting for travel credit - this simply means that we keep all your payments on file so that you don't pay any cancellation fees whilst still keeping your travel dreams alive. This will give you the opportunity to delay making a decision about when to travel, and give you some time to browse our tours and their departure dates. You only have to redeem the travel credit before your voucher expires.
Are the tours going to be the same price as originally booked? Had a returning discount already and now the tour is higher. Also, are you waving the rebooking fee?
If you rebook the same tour in 2021 we can match your original price. For all tours departing, travellers will be given the opportunity to change their tours free of charge - your return traveller discount will also be carried over.
I have already chosen another tour, but would rather have travel credits?
You are welcome to request travel credits for the new tour booking. Please remember these travel credits must be used by the date as indicated on the voucher - or they can be given as a gift.
I have asked for travel credits but want a refund instead, is that possible?
As per our terms and conditions - travel credits are non refundable. Please check your travel credits voucher to see the validity of your travel credits, or you may choose to gift them to someone else.
I am old and in poor health, I don't want to travel, I really won’t travel in future - what are my options?
We understand your hesitation and as such we suggest giving the travel credit as a gift to someone else to use. They will be able to use these credits towards any tour.
What kind of precautions will be taken on future tours?
When travel is safe to resume, we will be implementing a number of additional protocols to ensure our passengers/travellers are as safe and protected as possible while travelling with us.
In addition to our existing health and safety measures on our coaches and while conducting tours, passengers/travellers can expect:
- Elevated coach hygiene and safety procedures including increased daily cleaning measures, seat rotation being paused for the time being, compulsory face masks onboard and updated boarding procedures inline with social distancing measures.
- Additional, in-depth health and hygiene training for crew members.
- In addition to ensuring the comfort and quality of our accommodation and restaurants, these destinations will be vetted to ensure they meet increased hygiene standards.
For more information on our elevated health and safety protocols, please see our How to Travel Safe page.