expat-explore-coronavirus-covid-19

Travel advice during Coronavirus (COVID-19)

Travel Alert: Due to the ongoing impact of Coronavirus (COVID-19) worldwide, we've made updates to our flexible booking, departures, safety guidelines & conditions.

Travel credits for travellers departing between 1 September - 30 November 2020

The payments you have already made towards your current tour are kept on file in the form of travel credits. You only have to redeem these credits by the end of October 2020 and you can use them on any future tour (including 2021 tours).

Travel credits for travellers departing between 1-31 August 2020


The payments you have already made towards your current tour are kept on file in the form of travel credits. You only have to redeem these credits by the end of September 2020 and you can use them on any future tour (including 2021 tours).

Travel credits for travellers departing before or on 31 July 2020


The payments you have already made towards your current tour are kept on file in the form of travel credits. You only have to redeem these credits by the end of August 2020 and you can use them on any future tour (including 2021 tours).

How do these travel credits work? 


You will receive travel credits to the same value as your tour, and you have the following options:

1. Booking the same tour, different departure date

People that were booked on tours set to depart before August 2020, have until 31 August 2020 to redeem your credits. For those travellers set to depart between 1-31 August 2020 have until the end of September 2020 and travellers booked between 1 September - 30 November have until the end of October 2020 to redeem their credits.

Additionally, if you are one of our return travellers you will also benefit from your 10% discount on a tour date change.

2. Booking a different tour

If you choose to book a different tour then the credit will be transferred to that tour booking. You have until 31 August 2020 (or 30 September for people booked on tours between 1-31 August 2020, or 31 October for people booked between 1 September - 30 November 2020) to use your travel credits for your new tour booking.

Additionally, if you are one of our return travellers you will also benefit from your 10% discount on a tour date change.

3. Travel credits as a gift
Travel credits can be used for a new booking made by someone other than the original booker(s). Thus, a new tour can be booked by new travellers and the travel credits can be transferred onto that booking. The lead traveller from the original booking just needs to contact our customer service team and inform them about the transfer. The new traveller has until 31 August 2020 (or 30 September for travellers originally booked on tours between 1-31 August 2020, or 31 October for travellers originally booked on tours between 1 September - 30 November 2020) to use the travel credits for their tour booking.

Please note: Travel credits are non refundable

Can we just fast forward to the time when I can travel again?

8,979
Travellers have tours booked in 2021!
Booking with travel credits is an easy, hassle-free process.
But don’t take our word for it:
Julie Sterle Lile

Julie Sterle Lile

Thank you. Expat has been wonderful to deal with in rescheduling the Taste of Italy tour for me and my family. I haven’t even had the chance to travel with you yet, but I am already impressed. Hang in there!! This too shall pass.

Marl Fulendorf

Marl Fulendorf

I really appreciate the quick response of your company. ive just amended my booking woth my friends for next year. And hopefully this coronaourbreak issue will get over. Because i want to book again this september to october departure to USA and Canada.

#mytourissecuredwiththiscompany

Kalie Paylor

Kalie Paylor

I just made the date change to my trip. Quick, friendly service as always and was an easy process. Thanks Expat! Looking forward to our new trip!

Kimberly Willey

Kimberly Willey

Thanks for the amazing commitment you guys have to the customers! Your office staff have been extremely helpful with rebooking my tour for March 2021. My thoughts are with all of you as you navigate this season. Also, my dream destination is Morocco! Would love to do Spain, Portugal, & Morocco tour 10 days. Would be a great add on to your existing Spain & Portugal 9-day tour!

Sally Callaghan

Sally Callaghan

Thank you Expat, for your prompt reply and for transferring our booking to next year and for giving us a return traveller discount. It is much appreciated, we are looking forward to our first tour with you, I am sure we will have a great time.

Tony Su

Tony Su

So bummed our Great Britain tour this May is not happening. However we are postponing our tour next year around the same time.

I just want to thank Expat Explore Travel for a hassle free update on my new tour date. I hope you guys can ride this one out. I know its tough for everyone. I'm praying for things to get back to normal soon so we can all enjoy our passion again which is travelling the world, meet new people and build new friends along the way. Take care and be safe everyone. We hope to see some of you on our next tour!

Chloe Rose

Chloe Rose

Expat, you’ve been amazing. I have rebooked for next year and will book more trips once everything is ‘normal’ again. You will always have my support =]

Adele Miller

Adele Miller

Just want to give a big shout out to Expats customer service. I sent through my change of date email yesterday (Sunday) and by this morning at 10am it was done. Awesome service in trying times. Thanks guys!

Derick Generoso

Derick Generoso

I would also like to thank Expat Explore Travel's customer service, specially Ananda Heyl, for the assistance extended to me when I amended our tour. My heart goes out to all of you as well as your colleagues and partners who would be most affected by this pandemic (tour leaders, tour guides, drivers, agents, etc.). Stay strong and with God's grace, we will all get thru this. :-)

Santie Bester

Santie Bester

Thank you so much expat truelly wonderful service!!!! Booking changed and new dates confirmed within 20 minutes. Expat traveler for life!

Tours cancelled by Expat Explore or by customers

As a reputable tour operator we are not only a member of, but  our code of conduct is governed by ABTA. 

ABTA recognises that as a result of COVID-19 travel agents and tour operators are facing an unprecedented demand for cash refunds which could ultimately put their members out of business and therefore they have advised travellers like yourself to obtain a refund in the form of a refund credit note. This credit note is still protected by ABTA as was the case with your original booking. 

An executive decision was made to issue refunds in the form of refund credit notes on 31 March 2020. As such, if you cancel your tour, our normal cancellation terms will apply (as seen in our Terms and Conditions) but we will issue your refund in the form of refund credit notes. These refund credit notes can be used to book a new tour and keep your next adventure on the horizon! Take your time to decide because we suggest delaying your tour rather than missing out completely. However, if your refund credit note is unused by the time the voucher reaches its expiration date then you are entitled to request a cash refund.

Your questions and concerns answered regarding Expat Explore and COVID 19:

Are you still running your tours?

We are constantly monitoring the global situation and updating our tours and their departures accordingly. Expat Explore strongly suggests that if you have any bookings departing up to the end of November 2020, to now move your adventure to 2021. We have opened most of our 2021 dates now to provide more options.

Expat Explore has notified me that my  tour is now suspended - will I receive a refund?

If you qualify for a refund, it will be given in the form of refund credit notes. Please note, our normal cancellation terms will apply (as seen in our Terms and Conditions). The refund credit note can be used to book another tour or can be converted to cash (the notes are valid till the expiration date indicated on the note).

How do I know if my tour departing 1 September - 30 November 2020 is still running as planned?

In the coming weeks, we hope to have a clearer understanding of the impact of the virus and how it will affect future tours. You will receive an email from our customer service team if your tour is affected in any way. Please be patient as we are contacting those departing imminently as a first priority, we will email you as soon as we can. In the email, we will provide you with your options as a traveller. 

I want to cancel my trip, what are the cancellation fees?

For tours departing till the end of November 2020, we recommend opting for travel credit  - this simply means that we keep all your payments on file so that you don't pay any cancellation fees whilst still keeping your travel dreams alive. This will give you the opportunity to delay making a decision about when to travel, and give you some time to browse our tours and their departure dates. You have until 31 August 2020 (or 30 September for people booked on tours between 1-31 August 2020, or 31 October for people booked between 1 September - 30 November 2020) to use your travel credits for your new tour booking. We strongly suggest that you take your time before making a hasty decision, the cancellation fee only starts to increase from 45 days prior to departure so you still have time to decide. 

Are the tours going to be the same price as originally booked? Had a returning discount already and now the tour is higher. Also, are you waving the rebooking fee?

For all tours departing till the end of July 2020, travellers will be given the opportunity to change their tours free of charge. Your return traveller discount will be carried over. 

I have already chosen another tour, but would rather have travel credits? 

You are welcome to request travel credits for the new tour booking, however, a small amendment fee will be charged to do another change. You have until 31 August 2020 (or 30 September for people booked on tours between 1-31 August 2020, or 31 October for people booked between 1 September - 30 November 2020) to use your travel credits for your new tour booking - or they can be given as a gift.

I have asked for travel credits but want a refund instead, is that possible?

As per our terms and conditions - travel credits are non refundable. You have until 31 August 2020 (tours intended to depart 1-15 August 2020 have until 30 September 2020 to redeem their travel credits, or those originally travelling 1 September - 30 November have until 31 October to redeem their credits) to use these travel credits, or you may choose to gift them to someone else. 

I am old and in poor health, I don't want to travel, I really won’t travel in future - what are my options?

We understand your hesitation and as such we suggest giving the travel credit as a gift to someone else to use. They will be able to use these credits towards any tour, they just need to redeem the travel credits by 31 August 2020 (tours intended to depart 1-15 August 2020 have until 30 September 2020 to redeem their travel credits, or those originally travelling 1 September - 30 November have until 31 October to redeem their credits). 

What kind of precautions will be taken on future tours?

When travel is safe to resume, we will be implementing a number of additional protocols to ensure our passengers/travellers are as safe and protected as possible while travelling with us. 

In addition to our existing health and safety measures on our coaches and while conducting tours, passengers/travellers can expect:

  • Elevated coach hygiene and safety procedures including increased daily cleaning measures, seat rotation being paused for the time being, compulsory face masks onboard, free seats and updated boarding procedures inline with social distancing measures. 
  • Additional, in-depth health and hygiene training for crew members.
  • In addition to ensuring the comfort and quality of our accommodation and restaurants, these destinations will be vetted to ensure they meet increased hygiene standards.

For more information on our elevated health and safety protocols, please see our How to Travel Safe page.