A3. Payment
A3.1 Relevant Payment Terms
Tour payments will be bound by the relevant deposit conditions as set out below.
Please Note: Certain tours have different deposit amounts - please see section A3.1.2 for relevant tours.
A3.1.1 Tour deposits
At the time of booking, you will be required to pay a deposit of 10% of the tour price or a minimum amount per person (whichever is greater, see table below). If booking less than 45 days before departure, you will be required to make the full payment for your booking. Where you only pay a deposit, you must pay the full balance at least 45 days before your tour departs.
If full payment is not received by the balance due date for packages booked with us, we reserve the right to cancel your booking and you will be subject to our cancellation charges as set out in Section B5.1. Alternatively, where you have booked with a supplier, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.
Currency |
Minimum Deposit Value |
£ GBP |
The greater of 10% of the total tour cost or GBP 50 per person |
$ CAD |
The greater of 10% of the total tour cost or CAD 110 per person |
$ NZD |
The greater of 10% of the total tour cost or NZD 110 per person |
$ USD |
The greater of 10% of the total tour cost or USD 110 per person |
$ AUD |
The greater of 10% of the total tour cost or AUD 110 per person |
R ZAR |
The greater of 10% of the total tour cost or ZAR 1000 per person |
€ EUR |
The greater of 10% of the total tour cost or EUR 75 per person |
Please take note that while Expat Explore Travel does not charge any payment processing fees, you may incur cross-border charges set by your bank or credit card provider, when using your card to make an online payment. Expat Explore Travel is based in the United Kingdom and cross border charges may be incurred if you are based outside of Europe.
These charges are set by your bank or credit card provider and not by Expat Explore Travel. These charges are non-refundable. If you are unsure if you will incur a cross border charge, please contact your bank before making a payment online. If you would rather make a payment via bank transfer, please contact our customer service department for further details.
Once a booking has been created and the initial deposit or full balance payment paid, the currency can no longer be changed on that booking.
Note: The above terms apply to all tours except those bookings listed within the next section A3.2 Payment - Exceptions.
A3.2 Payment - Exceptions
A3.2.1 Group Bookings
Where 15 people or more are booked on the same reservation, you will be required to make deposit payments as set out below:
- 10% deposit payment due when the booking is created (non-refundable)
- 25% of booking value due 180 days before travel (non-refundable)
- Full payment due 60 days before travel
Online payments will not be accepted for group bookings; clients should transfer the payment into our HSBC bank account (FNB bank account for residents of South Africa).
A3.1.2 Tours with an included flight(s) & Rail Tours:
At the time of booking you will be required to pay a deposit of 10% of the tour price, or a minimum amount per person (whichever is greater, see table below), or make full payment for your booking if booking less than 60 days before departure. Where you only pay a deposit, you must pay the full balance on or before 60 days before your tour departs. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. Alternatively, where you have booked a package with us, you will be subject to our cancellation charges as set out in Sections B below.
Currency |
Minimum Deposit Value |
£ GBP |
The greater of 10% of the total tour cost or GBP 50 per person |
$ CAD |
The greater of 10% of the total tour cost or CAD 110 per person |
$ NZD |
The greater of 10% of the total tour cost or NZD 110 per person |
$ USD |
The greater of 10% of the total tour cost or USD 110 per person |
$ AUD |
The greater of 10% of the total tour cost or AUD 110 per person |
R ZAR |
The greater of 10% of the total tour cost or ZAR 1000 per person |
€ EUR |
The greater of 10% of the total tour cost or EUR 75 per person |
A3.3 30-Day Money-Back Guarantee
If travellers have paid their 10% deposit but decide to cancel their tour within 30 days of the initial booking, Expat Explore will return the full deposit. At Expat Explore we understand that life can often be unpredictable so you can book with the comfort of knowing you have 30 days to change your mind. Please note: Full payment is required at either 45 days or 60 days prior to departure, depending on your tour, at which point the offer expires.