Have a question?
Are children allowed on your tours?
Our tours are not suitable for children under the age of 10 years old. However, at the discretion of Expat Explore we may consider younger children on certain tours if they meet certain criteria and a request is received in writing via email for consideration. Expat Explore reserves the absolute right to accept or decline a booking at our discretion.
Are international flights included in the tour price?
No, you will need to make your own arrangements to get to the meeting destination for the first day of your tour. Make sure you keep departure times and possible delays in mind when booking flights. We recommend Skyscanner
for comparing prices from the vast majority of airlines. Your tour includes an internal flight from George to Johannesburg. Please ensure you provide us with your passport details after you have made your booking so that we can arrange your flight ticket.
Can you cater for my dietary requirements?
Before the tour starts, you will receive an email from us requesting your dietary requirements. There is always a vegetarian option, which is a meal without meat. We try as much as we can to offer you the traditional local cuisine.
Can you provide a triple room?
We can generally provide a triple room on request; however it is not guaranteed to be available in every destination. Please contact our customer services team to request a triple room. Please note that in some hotels, the triple room may consist of a double bed and a single bed, or a double bed and a pull-out or bunk-bed. Where we cannot provide a triple room the rooming will consist of one twin room and the third passenger sharing with another single traveller of the same gender.
Can you send me a quote?
The price shown on the website for your departure date on the day you book is the price you will pay. If you would like to make a group booking for 10 or more people please contact us.
Do I need to change money before the tour?
Please make sure you bring with you for the start of the tour the local currency(ies) you will need for at least the first three days, as there may not be an opportunity to change currency at the very beginning of the tour. You should budget for any optional excursions you wish to do in this period (see 'Optional Excursions' tab above) and non-included meals. We don’t recommend carrying large amounts of cash with you on tour; you are better off withdrawing enough cash to last you for the next 5-7 days, rather than carrying enough cash to last you for the entirety of the tour. Please refer to your pre-departure information for more information on the currencies you will require for your particular itinerary.
Do you have on-tour luggage storage facilities?
No, we do not have these facilities. For security reasons you will be required to keep your belongings with you at all times. Please bear this in mind when you are deciding what to bring.
How can I get the documents I need to apply for my visa?
Expat Explore can provide travellers requiring visas with visa support documents on a request basis. Please note that you are required to pay for your tour in full in order to receive the documents. This is an embassy/consulate requirement by law. Once you have received confirmation that your booking has been paid in full, you can request your visa support documents by emailing firstname.lastname@example.org - please allow up to 10 working days to receive these documents.
How do I book/pay?
You can book online through our website or call our customer service team to make a booking over the phone. You must pay a deposit of 10% or 50 GBP (whichever is greater) via our online payment platform to secure your place. You can pay the remaining amount up to 35 days before departure, with a debit/credit card or with a bank transfer.
How many other people will be on my tour?
It depends on how many other people book! There could be up to 51 other passengers, so you will have the opportunity to make lots of friends!
How much luggage can I bring?
Due to weight and space limitations, you are allowed to bring one main piece of luggage weighing no more than 20kg, and one small soft bag for hand luggage. On all tours, you will have to carry your own luggage (e.g. into hotels and up to your room if hotels don’t have elevators). Please bear this in mind when you are deciding what to pack.
Is my deposit refundable?
Your deposit payment secures your place(s) on the tour and the price you pay. Your deposit paid at the time of booking is non-refundable. Our full Terms and Conditions
can be viewed online.
Is travel insurance compulsory?
Yes, and you are responsible for arranging your own insurance. Passengers and their personal property travel with Expat Explore solely at their own risk. Please refer to our travel Terms & Conditions
for more specific information. For a relatively small price, travel insurance provides you with the peace of mind so that you can enjoy your tour without any worries. To receive a quote from one of our preferred travel insurance partners, please click here
What about room sharing & single supplements?
If you are travelling alone there is no compulsory charge - you will share a twin room with another passenger of the same gender. There is an optional single supplement/private room upgrade available for single travellers who wish to have a private room. This can be added at the time of booking or by contacting our customer services team. Please note that the room provided may be a single room with a single bed.
What is included in the tour price?
The tour price includes accommodation for the duration of the tour; transport by private coach; breakfasts, lunches and dinners as per your itinerary and guided walking tours and excursions as per your itinerary. On top of this, you will have a tour leader to assist you along the way with great tips and handy advice! Please refer to the ‘Included’ section of the itinerary where a full breakdown is given.
What is the average age of your groups?
We have a very wide range of ages on our tours, and do not restrict our passengers to certain age groups or limits. A positive attitude and an open mind are more important than a number!
What level of fitness do I need to participate in these tours?
All travellers are required to carry their own bags, get on and off the coach and use public transport. Our city walking tours can last up to 3 hours and certain places involve walking up and down lots of steps. We want you to enjoy your tour, so read through the itinerary thoroughly and make your own conclusions as to whether you feel that you are fit and healthy enough.
What time does each day start on tour?
Generally, we like to make an early start, so that you can spend more time at each destination. On your free days, you can have a lie in if you wish!
Where does my tour depart from?
Please see the 'Tour Start & End Points' tab at the beginning of the Help Section for more information on the start and end points, and meeting times.
Who will be my tour leader?
Our tour leaders come from all walks of life, with different backgrounds and interests. They are all confident and well-travelled, with an in-depth knowledge of the destinations they are working in, and a passion for helping you make the most out of your Expat Explore tour.
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Will I get confirmation of my payment?
As soon as your payment has been processed by our accounts team, we will send you a confirmation email. Please note this may take up to 5 working days, depending on your method of payment.