designed by expats.
designed by expats.
How Safe Is My Booking?
We understand you may be concerned about making a booking if you still have some uncertainty about your upcoming schedule. As always, we want to make travel possible for everyone, so we’ve added some new features to our tour bookings. We want to give you the confidence and peace of mind that, should your plans change, you have full flexibility to postpone or cancel your coach tour booking.
We want to assure our travellers that we are with you every step of the way! For more information on how we will keep you safe when you travel with us, click here.
Flexible Date Changes
If you wish to change your coach tour departure date, you can do so as many times as you wish for any reason. We won’t charge any amendment administration fees so long as the departure date you are moving from is more than 75 days away (90 days or more if your tour is a Rail Tour or has an internal flight).
Please see section B3.1 (Tour Date Changes) and B3.2.1 (Tour packages that include a flight(s) and Rail Tours) of our Terms & Conditions for more details and exceptions.
10-Day Money Back Guarantee
At Expat Explore we understand that life can often be unpredictable so you can book your coach tour with the comfort of knowing you have 10 days to change your mind, risk free. Just let us know and we’ll give you a full refund of all payments you have made.
Please note: Full payment is required at 60 days prior to departure at which point the offer expires.
Please see section A3.3 (10-Day Money Back Guarantee) of our Terms & Conditions for more details and exceptions.
Only Pay 60 Days Before Departure
At the time of booking, you only need to pay a small deposit to secure your seat(s) and lock-in your price. The remaining balance payment of your tour is not due until 60 days before your tour begins.
This gives you peace of mind with your booking, and plenty of time to plan your finances.
Please see section B2.1 (Pricing Exceptions) of our Terms & Conditions for more details and exceptions.
Our Memberships
Association of British Travel Agents (ABTA)
We are a Member of ABTA, membership number Y6593. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
Association of Bonded Travel Organisers Trust (ABTOT)
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Expat Explore Travel, membership number 5517, and in the event of their insolvency, protection is provided for:
- Non-flight packages
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Expat Explore Travel.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made.
You can find out more about ABTOT here: https://www.abtot.com/.
As a member of ABTA, Expat Explore stays informed with the latest travel advice from the Foreign & Commonwealth Office. Click here for up-to-date travel advice before embarking on your trip.
