Have a question?
Are children allowed?
Our tours are not suitable for young children, so we set a minimum age limit of 10 years old. However, at the discretion of Expat Explore we may consider younger children on certain tours if they meet certain criteria and a request is received in writing via email for consideration. Expat Explore reserves the absolute right to accept or decline a booking at our discretion.
Are international flights included in the tour price?
No, you will need to make your own arrangements to get to the meeting destination for the first day of your tour. Make sure you keep departure times and possible delays in mind when booking flights. Please click here to visit Skyscanner
- a useful tool for comparing prices from the vast majority of airlines.
Are transfers included in the tour price?
No, you will need to make your own arrangements to get to the meeting point for the first day of your tour. Please see the meeting point information for details on how to reach the meeting point, and for booking a transfer through Expat Explore.
Can I access wi-fi on the tour?
All of the hotels on this tour offer Wi-Fi, which is available free of charge as part of your Expat Explore tour. In certain hotels this will be available in the hotel lobby only, while in others you will be able to get access in your room. The coaches do not have Wi-Fi on board. If you wish to keep in touch with your friends and family throughout the tour, you can order your free Europe SIM card to save money on calls, texts and using data while on tour. Please click here
for more information.
Can we start/finish the tour in Europe?
You can start and leave the tour at any point along the itinerary. For example, on a Europe multi-country tour, if you require a visa to visit London, you may wish to start at the first destination in mainland Europe (Paris or Amsterdam) and leave at the final destination (Amsterdam or Paris) so that you skip the UK and only need to apply for a Schengen visa. It is important to tell us when booking, or as soon as possible after, if you intend to do this so we can send you the relevant meeting point information. Please note that there is no discount for starting and/or finishing the tour in mainland Europe.
Can you cater for my dietary requirements?
Before the tour starts, you will receive an email from us requesting your dietary requirements. There is always a vegetarian option, which is a meal without meat. We try as much as we can to offer you the traditional local cuisine.
Can you provide a triple room?
We can generally provide a triple room on request; however it is not guaranteed to be available in every destination. Please contact our customer services team to request a triple room. Please note that in some hotels, the triple room may consist of a double bed and a single bed, or a double bed and a pull-out or bunk-bed. Where we cannot provide a triple room the rooming will consist of one twin room and the third passenger sharing with another single traveller of the same gender.
Can you send me a quote?
The price shown on the website for your departure date on the day you book is the price you will pay. If you would like to make a group booking for 10 or more people please contact us.
Can you tell me the name of the hotels I will be staying in?
A full list of accommodation names and addresses will be given to you on the first day of your tour. We have listed the hotels that we mainly use for our tours on our website. If you are starting the tour in Paris/Amsterdam, please contact us to confirm the details of the hotel where you should meet the tour.
Do I get allocated a seat on the coach?
Your tour leader will implement a seat rotation policy, so that everyone on board the coach gets the chance to have a different view from their seats each day.
If you have any medical conditions that may be affected by where you sit, please discuss them with your Tour Leader, but note that the seat rotation policy will most likely mean that your request may not be honoured.
Do I need a visa to travel on this tour?
Certain nationalities may require a visa(s) for this tour. Please see our visas page
and your pre-departure information
for more information. It is your responsibility to contact the relevant embassies to confirm your visa requirements.
Do I need to change money before the tour?
Please make sure you bring with you for the start of the tour the local currency(ies) you will need for at least the first three days, as there may not be an opportunity to change currency at the very beginning of the tour. You should budget for any optional excursions you wish to do in this period (see 'Optional Excursions' tab above) and non-included meals. We don’t recommend carrying large amounts of cash with you on tour; you are better off withdrawing enough cash to last you for the next 5-7 days, rather than carrying enough cash to last you for the entirety of the tour. Please refer to your pre-departure information for more information on the currencies you will require for your particular itinerary.
Do you have storage/left luggage facilities?
No, we do not have these facilities. For security reasons, you will be required to keep your belongings with you at all times. Please bear this in mind when you are deciding what to bring.
Do you organise sightseeing and attractions in London before my tour starts?
If you are staying in London before or after your tour, you can book London sightseeing tours and attractions, including West End theatre shows, through our preferred partner here
How can I get the documents I need to apply for my visa?
Expat Explore can provide travellers requiring visas with visa support documents on a request basis. Please note that you are required to pay for your tour in full in order to receive the documents. This is an embassy/consulate requirement by law. Once you have received confirmation that your booking has been paid in full, you can request your visa support documents by emailing email@example.com - please allow up to 10 working days to receive these documents.
How do I book/pay?
You can book online through our website or call our customer service team to make a booking over the phone. You must pay a deposit of 10% or 50 GBP (whichever is greater) via our online payment platform to secure your place. You can pay the remaining amount up to 35 days before departure, with a debit/credit card or with a bank transfer.
How many other people will be on my tour?
It depends on how many other people book! There could be up to 51 other passengers, so you will have the opportunity to make lots of friends!
How much luggage can I bring?
Due to weight and space limitations, you are allowed to bring one main piece of luggage weighing no more than 20kg, and one small soft bag for hand luggage. On all tours, you will have to carry your own luggage (e.g. into hotels and up to your room if hotels don’t have elevators). Please bear this in mind when you are deciding what to pack.
How much spending money do I need for my holiday?
This is up to you, of course, and will vary depending on how much wish to spend on snacks, drinks, souvenirs etc. We do not include entrance fees to attractions and museums. We do, however, provide you with free time to see everything you want, and our tour leaders will have all the information on pricing and locations so you can manage your own budget. Please refer to your tours specific pre-departure information and optional excursions guide for further details.
How much time will be spent on the coach?
Many of the countries are vast and varied, and there will be some long driving days on your tour. This gives you the opportunity to enjoy watching the changing countryside as it rolls past your window, to share music with your fellow travellers, watch a few movies or get involved in some of the games and quizzes hosted by your tour leader. Where possible, we have also included stops at points of interest.
How much walking is involved in your tours?
We believe the best way to get to the heart and soul of a city is on foot, surrounded by the people and the culture. For this reason, we do walking tours through most of the cities we visit. Many of the cities you visit are vast and old, often with steps and cobblestones. Our walking tours can last up to 3 hours with plenty of opportunities to take photographs and soak up the history of these fascinating places, but you do require a certain level of fitness to enjoy your tour to its fullest.
Is Europe a safe place to travel to?
Europe has a low rate of crime and corruption, and travelling here is generally considered safe and hassle free. Your tour leader will be on hand to offer local advice on each area you visit. The Foreign & Commonwealth Office (FCO) provides travel advice for each destination we visit – each country has a summary and general information as well as advice on safety and security, local laws and customs, entry requirements and health.
Is my deposit refundable?
Your deposit payment secures your place(s) on the tour and the price you pay. Your deposit paid at the time of booking is non-refundable. Our full Terms and Conditions can be viewed online.
Is travel insurance compulsory?
Yes, and you are responsible for arranging your own insurance. Passengers and their personal property travel with Expat Explore solely at their own risk. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday, and loss of holiday monies through cancellation or curtailment of the holiday or other insurable reasons. Clients should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour. When on tour, ensure you keep personal belongings on you at all times and that your suitcase/backpack has a lock on it, especially in tourist areas. It may be advisable to wear a money belt to store money, credit cards and passport.
For a relatively small price, travel insurance provides you with the peace of mind so that you can enjoy your tour without any worries. To receive a quote from one of our preferred travel insurance partners, please visit WorldNomads
(for all nationalities) or Hollard
(for South Africans).
Should I tip the tour leader and driver, and if so, how much?
Whilst we fully understand that some nationalities are not accustomed to tipping, this is a normal part of culture in the places you will visit. Tipping has become an increasingly accepted practice in all areas of the service industry, but particularly in restaurants, bars and taxis worldwide. If you take a walking tour with a local guide, tipping these guides at the end of walking tours and excursions is always appreciated, but not expected. Your Expat Explore crew will be travelling with you between anywhere from just a few days, up to a few weeks, and you’ll soon become great friends. Expat Explore crew members will transform your trip experience from good to exceptional, and where this is the case a tip (even a modest one!) is always hugely appreciated. It is sometimes easy to forget that they work hard to ensure that you have your once in a lifetime experience. If you feel that your Expat Explore crew have done a good job, and you would like to tip them, this would be highly appreciated. We suggest approximately €2-€4 per day per person travelling for your crew. Tipping is entirely voluntary and the above rate is offered as a suggested guide only.
The tour I want is unavailable, what does this mean?
If a tour is displaying as fully booked, then unfortunately at this point in time we do not have any available seats. However, we can sometimes add extra places, and we do occasionally receive cancellations, so if you cannot find an alternative tour or departure date, please contact our customer service team.
What about room sharing & single supplements?
If you are travelling alone there is no compulsory charge - you will share a twin room with another passenger of the same gender. There is an optional single supplement/private room upgrade available for single travellers who wish to have a private room. This can be added at the time of booking or by contacting our customer services team. Please note that the room provided may be a single room with a single bed.
What happens if I forget or lose my passport?
Unfortunately, you will be unable to continue the tour and you should make contact with your closest embassy immediately to replace the passport. Your passport is an essential travel document, and should be kept safe at all times.
What happens if I miss the coach during the tour?
You will have to make your own way to the next destination at your own expense. Please ensure you are on time for all departures to avoid being left behind.
What happens if my visa gets rejected?
Please allow sufficient time to complete the visa process (at least 4 weeks). Should your visa application be unsuccessful, you will be able to change or cancel your tour, but standard terms and conditions (and therefore fees) will apply. Please refer to our terms and conditions for more information.
What is included in the tour price?
The tour price includes accommodation for the duration of the tour, transport by private coach, breakfasts and dinner as per your itinerary, ferry crossings (where applicable), and guided walking tours and excursions as per your itinerary. On top of this, you will have a tour leader to assist you along the way with great tips and handy advice! Please refer to the ‘Included’ section of the itinerary where a full breakdown is given.
What is the average age of your groups?
The average age of our travellers is approximately 30-35; however we most definitely welcome "older travellers" who are still young at heart! A positive attitude and an open mind are more important than a number.
What kind of accommodation do you use on your tours?
We have searched and invested in excellent accommodation options, either located in cities or well placed with public transport connections. Clean linen is always included, so you do not need to bring a sleeping bag. Towels are always included; however you may want to bring your own for use at the beach, swimming pool etc, if applicable to your tour. Toiletries (shampoo, shower gel etc) and hair dryers are not always included, so you may wish to bring these with you. Accommodation is provided in twin share en-suite rooms. We use a mix of mostly 2, 3 & 4-star hotels, and some hostels.
What level of fitness do I need to participate in these tours?
All travellers are required to carry their own bags, get on and off the coach and use public transport. Our city walking tours can last up to 3 hours and certain places involve walking up and down lots of steps. We want you to enjoy your tour, so read through the itinerary thoroughly and make your own conclusions as to whether you feel that you are fit and healthy enough.
What time does each day start on tour?
Generally, we like to make an early start, so that you can spend more time at each destination. On your free days, you can have a lie in if you wish!
Where does my tour depart from?
Tours departing from London are usually scheduled to leave between 06:00-07:00 in the morning, please refer to 'Tour Start & End Points' for confirmation. You should arrive back in London at around 18:30-21:30 on the last day of your tour, depending on ferry crossing times (if applicable to the itinerary) and local traffic. For our guests travelling from other countries to join this tour, we strongly recommend that you arrive a day before the tour starts, and leave a day after the tour ends, to account for any travel delays.
Who will be my tour leader?
Our tour leaders come from all walks of life, with different backgrounds and interests. They are all confident and well-travelled with an in-depth knowledge of the destinations they are working in, and a passion for helping you make the most out of your Expat Explore tour. You will be emailed the name and contact details of your tour leader approximately one week before your tour start date. It is important that you keep a record this number so that you can contact your tour leader if you have any issues when joining the tour or during the tour.
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Will I get confirmation of my payment?
As soon as your payment has been processed by our accounts team, we will send you a confirmation email. Please note this may take up to 5 working days, depending on your method of payment.